Public Inquiries
Consumers inquiring on product questions, suggestions, ordering assistance and quality concerns, please contact our Consumer Relations department.
e-mail: (Select the brand you are inquiring on below.)
Children's Brands
Creativity for Kids
Premium Children's Art Products
Premium Art & Fine Writing Brands
Design Memory Craft
Creative Studio
Art & Graphic
Design
Graf von Faber-Castell
Toll Free: 800-311-8684
Department Contacts:
Consumer Relations Representative
Michelle O'Meara ext. 3003
11 a.m. – 4 p.m.
Consumer Relations Supervisor
Renee Lamb ext. 3037
9 a.m. – 5 p.m.
Questions regarding your online order:
support@shopatron.com
Retail & Trade Support Inquiries
Retail Partners, Sales Representatives or Trade inquiries, please contact our Sales Service department for assistance.
e-mail: info@fabercastell.com
Phone: 216-643-4660
Fax: 216-643-4664
Toll Free: 800-642-2288
Department Contacts:
Sales Service Manager
Children's Brands – National
Eric Metzger ext. 3064
Senior Sales Service Representative
Children's Brands – International
Beth Conley ext. 3011
Sales Service Representative
Children's Brands
Karen Lizanich ext. 3038
Sales Service Representative
Art & Graphic
Amy Berman ext. 3049
Sales Service Representative
Fine Writing
Terri Curtis ext. 3075
Media & Press
If you are interested in featuring Faber-Castell USA, Inc. and our brands in your next article or need assistance with PR related subjects, please contact the appropriate Public Relations department.
Toll Free: 800-642-2288
Creativity for Kids and Premium Children’s Art Products:
Marketing – Children’s Brands
Heather Lambert-Shemo ext. 3036
e-mail: heather@fabercastell.com
Creative Studio, Design Memory Craft and Art & Graphic Products:
Marketing – Art & Graphic
Naoko Ohno ext. 3053
e-mail: naoko@fabercastell.com
Graf von Faber-Castell and Design Products:
Marketing – Fine Writing
Terri Curtis ext. 3075
e-mail: terric@fabercastell.com
Human Resources
If you are interested in more information regarding careers or other HR related subjects, please contact our Human Resources department.
e-mail: hr@fabercastell.com
Toll Free: 800-642-2288
Department Contact:
Human Resources Manager
Becky Adkins ext. 3013
Webmaster
If you have suggestions on how we can improve our website, please contact our webmaster.
e-mail: webmaster@fabercastell.com