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For urgent, safety-related questions about specific products, please call 1-800-311-8684. If you are contacting us after business hours, please visit our FAQ section for safety information. All of our products are non-toxic and safe for children. However, if you are experiencing an allergic reaction or other medical condition we recommend contacting your physician or urgent care center.
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Faber-Castell USA, Inc.
9450 Allen Drive
Cleveland, OH 44125
Toll-free 800-311-8684
Hours of operation
Monday – Friday 9 a.m. – 5 p.m. EST